Play Smart.
Stay in Control.
At ggmaya, responsible gaming is not a checkbox — it is a core part of how we operate. We want every Filipino player to enjoy our casino games, slots, bingo, and sports betting as a fun, recreational activity. The moment it stops being fun, we want to be the first to help.
Gambling Warning: Gambling can be addictive. Only persons aged 21 and above are permitted to gamble on ggmaya. If gambling is affecting your life or the lives of those around you, please use our self-exclusion tools or seek help from PAGCOR's responsible gaming helpline.
ggmaya Cares About More Than Wins
We built ggmaya with Filipino players at the center of every decision. That means giving you the best slots, jackpots, live casino, and bingo games — but it also means making sure you always have the tools to play within your limits. Responsible gaming is not just a policy for us; it is a genuine commitment to the well-being of every player on our platform.
ggmaya operates within the PAGCOR regulatory framework, and we fully comply with PAGCOR's player protection directives. We also align with international responsible gaming standards to ensure our practices meet the highest bar — not just the minimum required by law.
Self-Exclusion Tools
Take a break from your account for 1 day, 1 week, 1 month, or permanently. Our self-exclusion feature locks your account immediately upon request — no waiting period, no friction.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your ggmaya account. Once a limit is set, it takes effect immediately. Increases to limits require a 24-hour cooling-off period.
Session Time Limits
Set a maximum session duration so the platform automatically logs you out when your time is up. Helpful for players who want to keep their gaming sessions short and intentional.
Reality Checks
Enable reality check notifications that pop up at intervals you choose — 15 minutes, 30 minutes, or 1 hour — reminding you how long you have been playing and how much you have spent.
Loss Limits
Define the maximum amount you are comfortable losing in a set period. Once your loss limit is reached, ggmaya will prevent further play until your limit resets — keeping your bankroll predictable.
24/7 Support
Our responsible gaming support team is available around the clock. Whether you need to set a limit, request self-exclusion, or simply talk to someone, we are here — in English and Filipino.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone — regardless of income, background, or how long you have been playing. The sooner you recognise the warning signs, the sooner you can take action. ggmaya encourages all players to check in with themselves regularly.
If you answer yes to three or more of the signs listed here, we strongly encourage you to use ggmaya's self-exclusion tool immediately and to seek support from a professional counsellor or PAGCOR's responsible gaming helpline.
- You spend more money on gambling than you originally planned and find it hard to stick to a budget.
- You chase losses — returning to the platform to win back money you have already lost.
- Gambling is affecting your relationships with family, friends, or colleagues in Manila, Cebu, Davao, or wherever you are in the Philippines.
- You feel restless, irritable, or anxious when you try to reduce or stop gambling.
- You hide your gambling activity or lie about how much time or money you spend playing.
- You borrow money, sell belongings, or use funds meant for bills or family expenses to fund gambling.
- You feel that gambling is a way to escape from stress, problems, or negative emotions — rather than a form of entertainment.
- You have tried to cut back or stop gambling before but found yourself unable to follow through.
- Your work, studies, or daily responsibilities are being neglected because of time spent gambling.
How to Use ggmaya's Responsible Gaming Tools
All responsible gaming controls are built directly into your ggmaya account. No need to call anyone or send an email — you can activate limits and protections in just a few steps.
Set Deposit Limits
Log in to your ggmaya account and go to Account Settings.
Select Responsible Gaming from the settings menu.
Choose Deposit Limits, set your daily, weekly, or monthly amount in PHP, and confirm.
Set Session Timers
Navigate to Account Settings → Responsible Gaming.
Select Session Time Limit and choose your preferred duration.
The platform will log you out automatically when the session timer expires.
Take a Cooling-Off Break
Go to Account Settings → Responsible Gaming → Take a Break.
Choose a cooling-off period: 24 hours, 7 days, 30 days, or 90 days.
Your account access is suspended immediately for the full duration — no early reinstatement.
Request Self-Exclusion
Go to Account Settings → Responsible Gaming → Self-Exclusion.
Select a minimum 6-month exclusion period, or choose permanent exclusion.
Your account is locked immediately. You will not receive any marketing communications during the exclusion period.
Need immediate help? If you are unable to access your account settings or prefer to speak with a person, contact our responsible gaming support team directly at [email protected] with the subject line "Responsible Gaming Request." We will action your request within the hour, 24/7.
Strictly 21+ Only on ggmaya
Philippine law and PAGCOR regulations set the minimum gambling age at 21 years. ggmaya strictly enforces this requirement. No exceptions, no workarounds. This is non-negotiable.
Every ggmaya account applicant must provide a valid, government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, or UMID card — confirming they are at least 21 years old before their account is activated. Our KYC verification team reviews all submitted documents before any deposits or gameplay are permitted.
If we have reasonable grounds to believe an account holder is under the age of 21, we will immediately suspend the account, withhold any pending withdrawals, and report the matter to PAGCOR as required under our regulatory obligations. All funds deposited by a minor will be handled in strict accordance with PAGCOR directives and applicable Philippine law.
Parents & Guardians: If you believe a minor in your household has accessed ggmaya using your credentials or created their own account, please contact us immediately at [email protected]. We will act on your report within the hour. We also strongly recommend using parental control software to restrict access to online gambling platforms on devices used by minors.
Help Is Always Within Reach
ggmaya does not want you to face a gambling problem alone. Below are the key support channels available to Filipino players — from ggmaya's own team to the national resources established by PAGCOR for player protection across the Philippines.
ggmaya Support Team
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Reach out anytime you need to set a limit, take a break, or just talk through your options. All conversations are strictly confidential.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) is the national regulatory body overseeing all licensed gaming operations in the Philippines, including ggmaya. PAGCOR has established a formal responsible gaming framework with player protection resources available to all Filipino gamblers.
National Mental Health Line
Problem gambling is a recognised mental health concern. The Philippine Department of Health (DOH) operates the National Mental Health Crisis Hotline for Filipinos who need immediate emotional or psychological support. Free, confidential, and available across the Philippines.
Gamblers Anonymous Philippines
Gamblers Anonymous is a peer support fellowship for people who want to stop gambling. Meetings are held regularly in Metro Manila, Cebu, and other major Philippine cities. Participation is free and anonymous. The 12-step program has helped thousands of Filipinos regain control of their lives.
Professional Counselling
Licensed psychologists and counsellors trained in addiction and behavioral health are available in most major Philippine cities including Quezon City, Makati, Cebu, and Davao. Your barangay health center can refer you to free or low-cost mental health services in your area.
National Council on Drug Abuse
The NCDA and associated rehabilitation centers in the Philippines also handle behavioral addictions including problem gambling. If you or a loved one needs inpatient or outpatient addiction support, these centers can provide structured care and long-term recovery programs.
Tips for Safe & Enjoyable Play
Responsible gaming starts with good habits. Whether you are playing jackpot slots, live bingo, or placing sports bets on the PBA and NBA, these practical tips will help you keep gaming fun and within healthy boundaries.
Golden rule: Only ever gamble with money you can afford to lose. Your rent, utility bills, GCash savings, and family budget should never be touched for gambling — ever.
Decide how much you are comfortable spending before you start — and treat it like an entertainment expense, not an investment. Once the budget is gone, stop.
Set a time limit before each session using ggmaya's built-in session timer or your phone alarm. Taking regular breaks helps you stay clear-headed and in control.
Chasing losses is one of the clearest signs of problem gambling. If you have hit your budget, close the app. The games will still be there tomorrow — your bankroll needs protecting.
Step away from the screen regularly. Grab a merienda, stretch, chat with family. Gaming should fit around your life — not the other way around.
Avoid gambling when you are stressed, upset, tired, or had a bad day. Emotional states lead to poor decisions and higher risk-taking. Play when you are calm and clearheaded.
ggmaya's responsible gaming tools exist for a reason — use them proactively, not just in a crisis. Setting limits before you feel out of control is the smartest play you can make.